Today, physicians and patients expect to interact with pharmaceutical brands in the same way they connect with consumer brands in their everyday lives. This has put pressure on pharmaceutical brands to step up their game or be left behind. Information often beyond core brand content needs to be readily available on the customer’s terms – the channel, format, and timing of his or her choosing. While the industry has embraced both digital and traditional channels to deliver brand messages, this doesn’t mean physicians have easy access to the information they need when and how they want it.
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